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Refund policy

OUR 7 DAY WARRANTY

All products come with a FREE replacement warranty within 7 days of delivery. IF your purchase item is defective, please contact us within 24 hours of receiving your order - we will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 24 hours of delivery. We will arrange to deliver the correct items.

For defective or faulty products, please take photos or videos and email or whatsapp to our support team +918320894812 us within 24 hours at support@joeiis.com - our team will replace or refund your purchase after confirmation. Our support team have the right to refuse returns if your claims are found unsatisfactory.


PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

DISCLAIMER: Product color may slightly vary due to photographic lighting sources or your device settings.


RETURNS & REFUNDS

Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

In order to receive your refund please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund. 

We never process any return/refund if there are anything related to satisfaction in purchased product. We only process if the item is damaged by our courier.

To assure your refund please use a trackable courier service, Note: for any kind of return request you need to pay reverse shipping fees (₹100 to ₹400 depending on the product dimension & weight) from your end. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please make sure you send the item back as a gift.)


Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.



LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: support@joeiis.com

PLEASE NOTE: Make sure the UPI number / Bank A/C given by you is 100% correct.


EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@joeiis.com



SALE/PROMOTION ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

INVALID REASONS:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Joéiis. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.



Joéiis Team.